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Report: Customer Service At MCI: Results Of Employee Focus Groups Conducted At Six MCI Field Offices, 1983 August

 File — Box: 381, Folder: 38
Accession: 2225Identifier: 2225-IX.-H.-2.-iii.

Dates

  • Creation: 1983 August

Scope and Contents

Follow up to Mathis & Associates study of American Express's Expressphone customer service staff, surveying MCI customer service staff's perceptions of service quality, problem areas and recommendations for improvement.

Physical Storage Information

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Extent

From the Series: 44 Linear Feet

Language of Materials

From the Collection: English

Additional Description

Access Restrictions

25-year time seal from the date of creation due to privacy/security reasons. Litigators may not view the collection without approval.

Related Names

Creator

Repository Details

Repository Details

Part of the Manuscripts and Archives Repository

Contact:
PO Box 3630
Wilmington Delaware 19807 USA
302-658-2400