Report: Customer Service At MCI: Results Of Employee Focus Groups Conducted At Six MCI Field Offices, 1983 August
Part of collection: MCI Communications Corporation records (2225)
Dates
- Creation: 1983 August
Scope and Contents
Follow up to Mathis & Associates study of American Express's Expressphone customer service staff, surveying MCI customer service staff's perceptions of service quality, problem areas and recommendations for improvement.
Physical Storage Information
Select the link below to view all items in this containerExtent
From the Series: 44 Linear Feet
Language of Materials
From the Collection: English
Additional Description
Access Restrictions
25-year time seal from the date of creation due to privacy/security reasons. Litigators may not view the collection without approval.
Repository Details
Repository Details
Part of the Manuscripts and Archives Repository