Tape #1 of a series from a training program for telecommunications managers. McGowan provides an introduction to the program and discusses changes in the industry.

Tape #2 of a series from a training program for telecommunications managers. Rohde discusses how least cost routing works, its principles and its benefits for businesses.

Tape #3 of a series from a training program for telecommunications managers. Case studies in need determination and customized systems, how to determine usage, costing, and the restructuring of a system.

Tape #4 of a series from a training program for telecommunications managers. Explanation of WATS, how it works, cost of usage, and tips for management.

Tape #5 of a series from a training program for telecommunications managers. Discussion of the effects of government regulation on the industry, history of regulation, and how law is implemented.

Tape #6 of a series from a training program for telecommunications managers. Discussion of the future of the industry and what it means for businesses (role of the computer, ease of use, etc.).

Tape #6 of a series from a training program for telecommunications managers. Discussion of costs, pricing structures, features and benefits of PBX equipment.

Tape #8 of a series from a training program for telecommunications managers. Explanation of what appears on a business phone bill.

Tape #9 of a series from a training program for telecommunications managers. Discussion of shared services and services offered by companies other than the Bell.

Tape #10 of a series from a training program for telecommunications managers. Explains the basics and the importance of telecommunications.

Tape #11 of a series from a training program for telecommunications managers. Explains the importance of information and welcomes the information revolution.

Tape #12 of a series from a training program for telecommunications managers. Presentation on PBX's and key sets. Discusses different systems available.

Tape #13 of a series from a training program for telecommunications managers. Presentation on international telecommunications-- carriers, types of service, and costs.

Tape #14 of a series from a training program for telecommunications managers. Explanation of the different types of associations, publications, and programs in the telecommunications field. Also, provides information on where to conduct research.

Tape #15 of a series from a program for telecommunications managers. Explanation of how communications has changed throughout history.

Tape #16 of a series from a training program for telecommunications managers. Discussion of the effects on price and performance of various PBX features and functions.