Training videotapes providing standards for service, managing employees, and technical information. The series has been organized into five subseries: Customer Service, Facilities, Focus groups, Legal, and Telecom.

Customer Service subseries

Training videos for operators, customer service representatives, and technical service representatives dating from 1984 to 1995. Topics include billing, communication skills, standards for performance, and procedures. There are videos which focus on the details of the work of technical service representatives and operators.

Facilities subseries

Video tours of MCI facilities with explanations of technical processes and procedures filmed between 1981 and 1998. Topics covered are how a call is processed, computer center operations, components of network control systems, operations of support systems networks, satellites and transmission systems, electronic controlled access, network management, computer aided facilities management, and video monitoring security system. There is also footage of MCI facilities under construction, including a ground breaking ceremony and the construction of a fiber optic shelter.

Focus groups subseries

Consists of four videotapes of focus group discussions about various aspects of the telecommunications industry, specifically long distance services and commercials. These videos date from 1986 and 1991.

Legal subseries

There are two videotapes in this subseries. One is a training video on how to provide testimony as a witness and the other is about managing risk and ethical conduct of employees. The tapes date 1984 and 1994 respectively.

Telecom subseries

These videos present technical information about telecommunications, specifically signaling, transmissions, binary numbering, auto dialing, grounding, bonding, shielding, monitoring alarms, fraud detection and protection, electronic mail, and synchronous optical networking (SONET). There is a series of videos called the “Basics of Telecommunications” intended for training telecommunications managers. The videotapes date from 1982 to 1994.