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Customer relations

Subject Source: Library of Congress Subject Headings

Found in 2 Collections and/or Records:

Corporate and miscellany , 1920-1995

Accession: 1962-VI.
Scope and Content:

Series VI consists of documents produced internally by various PP&L departments, as well as other miscellaneous material from the company. Of note are fact sheets of PP&L’s subsidiary companies in the 1980s, notes and correspondence related to the production of the company’s annual reports and its Statistical Review. Other material of note includes material produced by PP&L’s Public Affairs and Human Resources Departments, such as customer relations training programs from the late 1950s, and perspectives on PP&L’s future energy plans and marketing strategies in the 1980s. There is also some material on the Employee-Management Cooperation Plan formed between management and workers in the mid-1930s.

Dates: 1920-1995

Joseph W. Lynch papers

Accession: 2580

Joseph W. Lynch was a textile chemist at the DuPont Company from 1954 to 1994. Lynch's papers document his forty-year career at DuPont. Some company records in Lynch's possession antedate his employment, while others describe his job searches from 1952 to 1954. The bulk of the records deal with customer relations, including identifying and resolving problems concerning DuPont's textile fiber products and providing technical assistance to customers.

Dates: 1943-1994; Majority of material found within 1954-1979