Office of the Chief Strategy and Technology Officer records, 1983-1996
Part of collection: MCI Communications Corporation records (2225)
Dates
- Creation: 1983-1996
Biographical / Historical
Richard T. Liebhaber joined MCI as executive vice president in November 1985 after a 31-year tenure with IBM. In April 1992, he was appointed Chief Strategy and Technology Officer. As the result of a reorganization of MCI's Executive Office following the death of chairman William McGowan, Liebhaber was named to MCI's Board of Directors on June 23, 1992.
Richard Liebhaber earned a B.S. degree in electrical engineering from New York University in 1954. Upon graduation he entered into a 31-year affiliation with IBM, embarking on a career that would require him to undertake seventeen different positions with that company. Eventually in charge of rationalizing IBM's business policies and providing direction for the business, he became director of business policy and development. In 1984, he was asked to determine why IBM's domestic satellite subsidiary, Satellite Business Systems (SBS), was continually losing money. After assessing the SBS condition, Richard Liebhaber recommended that IBM sell SBS, and thus his first contacts with MCI were initiated. He oversaw the 1985 merger, retired from IBM, and joined MCI as executive vice president.
Richard Liebhaber joined MCI while the company was in the midst of a major corporate reorganization and led the consolidation and centralization of MCI’s network, engineering, and Management Information Systems (MIS), thus laying the path for a more efficient and successful MCI. Under Liehaber’s direction MCI stepped to the forefront of major technical transitions sweeping the telecommunications industry in the mid and late 1980s, moving away from analog technology and towards a more cost effective, state-of-the-art mix of microwave radio, fiber optic, and digital transmission.
Under Liebhaber's leadership digitalization became of overriding importance in MCI's technological transition. The installation of digital transmission and switching systems improved network efficiency and lowered MCI's construction and operating costs. The integration of MCI's network operating procedures with its management information systems further improved MCI's support systems. This integration combined with digitalization and a switch to software defined billing procedures enabled the company to develop a range of new calling plans including the very successful Friends and Family program.
In the 1990s Richard Liebhaber led MCI in the globalization of its technological and telecommunication services and headed the company in its effort to strengthen its role in computing and communications worldwide.
Scope and Contents
The records of the Chief Strategy and Technology Officer come from Richard T. Liebhaber. The bulk of the records consists of subject files documenting issues concerning MCI during Liebhaber's tenure as the company's executive vice president. Correspondence, special reports, memoranda, and monthly status reports chronicle the activities of MCI's engineering, operations, and MIS departments, and document the performance of MCI's network and operations. The files also address such topics as the transition of Satellite Business Systems (SBS) from IBM to MCI; the centralization and consolidation of MCI's engineering and operations functions; the development of Consolidated Billing and the Phoenix Project; various MCI telecommunications services; MCI’s involvement with NSFNET and the development of the internet; and MCI Major and National Accounts.
A small group of photographic prints, negatives, and video tapes were transferred to Hagley’s Audiovisual Department.
The records of Richard Liebhaber have been arranged in four subseries: Correspondence, Subject files, Financial records, and Speeches.
The Correspondence subseries contains chronological correspondence and electronic mail and memoranda regarding a wide variety of topics most pertaining to technological issues and projects. Also includes a substantial quantity of correspondence with and about SBS (Satellite Business Systems), personal matters, and congratulations on Leibhaber’s appointment as Chief Strategy and Technology Officer. The electronic mail printouts reflect some of the earliest use of this technology.
Subject files documents issues facing Richard Liebhaber and the departments reporting to him as MCI's executive vice president. Materials regarding routine day-to-day operations and events, such as outages, were discarded and only samples retained, as were specifications, test reports, and correspondence concerning testing and performance of equipment. Also included are files concerning MCI's dealings with vendors of hardware and software products, such as Rockwell International, Fujitsu, Karkar, Northern Telecom, and Rolm.
Records concerning meetings were retained if they include information about the agenda and the intent of the meeting, or if they chronicle, in form of a memorandum or minutes, the result of a meeting. Meetings documented in this series include MCI's breakfast meetings with members of Congress; internal meetings; meetings with current or prospective customers; and with vendors. A substantial portion of this subseries addresses MCI's relations with major clients or prospective customers such as Sears, IBM, Montgomery Ward, Trans World Airlines, and American Airlines. Typically included in customers files are correspondence regarding Requests for Information or Requests for Proposals; MCI's response to such requests; internal correspondence and memoranda regarding the technical requirements of serving a specific customer; and records concerning the development and construction of networks for customers, such as NSFNET for the National Science Foundation.
Human Resources files document engineering and operations headcount. An employee survey conducted in 1986 compares the findings for various engineering, operations and MIS departments with the findings for MCI, as a whole. Important topics addressed in this series include the construction of digital data and fiber optic networks; Corporate Quality; technical training; consolidated billing and the Phoenix Project; the examination, testing, and development of hardware and software products to improve MIS; the foundation, mission, and activities of the International Center for Information Technologies (ICIT); the integration of SBS into MCI; and internal audits examining administration and procedures in MCI's seven divisions.
Also of interest are files regarding conferences and events such as Excellence in Service, the Chairman's Inner Circle, and the Executive Communications Seminar. Also noteworthy are materials from the Corporation Against Drug Abuse (CADA), especially those regarding workplace issues. The subject files are arranged alphabetically by title.
The Financial records consists of financial reports and analyses. The bulk of the series are monthly "Statement of Operations," and the accompanying "Commentary." The series also includes a number of "Monthly Status Reports" and "Reviews" of National Accounts, as well as several other kinds of financial reports. Arrangement is alphabetical by title of the document. For earlier copies of Statements of Operations, Balance Sheets, and other financial reports see Series III: Records of the Chief Operating Officer (V. Orville Wright).
The Speeches subseries consists of speeches given by Richard Liebhaber. Arrangement is chronological.
Extent
28 Linear Feet
Language of Materials
From the Collection: English
Additional Description
Access Restrictions
25-year time seal from the date of creation due to privacy/security reasons. Litigators may not view the collection without approval.
Repository Details
Repository Details
Part of the Manuscripts and Archives Repository